Flagstone Foods
Leading private label manufacturer of premium snack nuts, creative trail mixes and other feel good snacks.
1001 - 5000
Senior User Research Manager - 12month Contract
August 23
🏢 In-office - London
Flagstone Foods
Leading private label manufacturer of premium snack nuts, creative trail mixes and other feel good snacks.
1001 - 5000
Description
• This role reports into our Head of UX and will be a key player in increasing our UX maturity and driving a better understanding of how important User Insight driven decisions are. • You will be overseeing our research roadmap to coordinate appropriate user studies that will help us really understand our client's needs. • Support the Head of UX to deliver the operational and capability strategy. • Manage a small team of user researchers, helping them thrive and do their best work, supporting hiring of new team members as required. • Ensure we get the most robust and impactful insight from user research by balancing qualitative and quantitative methodologies. • Develop and maintain a Research Ops strategy to continuously improve performance & efficiency. • Set the delivery and maintenance of ongoing user research across Tribes, to enable Tribes to make business/ product decisions, based on evidence & insights, to meet their OKRs. • Work with key stakeholders across the organisation to drive client-centered thinking and insight within the organisation. • Drive business cases for sub-function to enhance research capability and demonstrate ROI. • Evolving our personas and driving other customer profiling techniques with stakeholders. • Ensuring we have clear UX benchmarks for competitors and awareness of trends in the ‘Fintech’ market.
Requirements
• Expertise in User Centred Design, Usability, Information Architecture and Interaction Design. • Experience in User Research, qual and quant, knowing how to collaborate with other functions for data & experimentation. • Running research at a ‘programme’ level, having already mastered ‘studies’ in your career. • Experience with Research Ops, optimising tooling and processes. • Strong leadership and management skills with a track record of high performing motivated teams • Multiple years experience in communicating and influencing key stakeholders • Ideally experience running user research in an agile product environment, with domain knowledge in finance or another highly complex sector.
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