Community Manager
Yesterday
🏢 In-office - London
Description
• Ensure that our online private community of more than 5,000 members grows exponentially while delivering an engaging and valuable experience to its members. • Shape the community strategy working closely with key stakeholders to scope and deliver community initiatives that maximise the number of patients joining our community, and provide additional value to the members. • Leveraging the content produced to create and share engaging, high-quality content related to nutrition, weight loss, and health to inspire and educate our members. • Think creatively and drive innovative, disruptive initiatives—such as hosting virtual and in-person events, fostering real-life connections, and exploring new ways to engage the community beyond traditional platforms. • Creating systems and/or directly moderating user-generated content to ensure it meets our community guidelines. • Responding promptly and empathetically to comments, messages, and posts, answering questions, addressing concerns, and fostering constructive conversations. • Improving administrative processes, such as scheduling and monitoring content, tracking community engagement metrics, and maintaining member records, to increase efficiency. • Working in a cross-functional and multidisciplinary team to triage, respond to, and escalate communications from patients to relevant teams to minimise patient safety risks. • Using feedback and insights from community interactions to help improve our broader services.
Requirements
• 2-4+ years of experience in building, engaging, and managing communities, ideally online. • Confident using technology, with an ability to derive actionable insights from data and optimise content performance. Extra points for specific knowledge of social media analytics tools. • Strong written and verbal communication skills, with a knack for engaging, creative content—both written and visual. • Passionate about patient experience and problem-solving, with a demonstrated interest in health and wellness. • Highly organised, independent, and able to collaborate effectively within a team. • Thrives in a fast-paced environment, excited by creative problem-solving and innovation.
Benefits
• Your own stake in the business with our employee options program • A monthly wellness allowance, for you to spend on whatever wellness means to you • A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself • 25 days holiday + bank holidays with an enhanced parental leave policy • A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties • Your own MacBook and more!
Apply Now
