Equals Money
Making it simpler for businesses to manage and move money anywhere in the world.
International payments • expense management • corporate cards • faster payments
201 - 500
Quality Assurance Associate
August 25
🔄 Hybrid – London
Equals Money
Making it simpler for businesses to manage and move money anywhere in the world.
International payments • expense management • corporate cards • faster payments
201 - 500
Description
• Quality Assurance Associate (QAA) responsible for assessing the quality of customer interactions. • Monitor inbound and outbound calls and emails for colleague performance and policy adherence. • Assist in developing and implementing quality processes and procedures.
Requirements
• 6-12 months of professional experience, ideally within a regulated environment or sector, or a recent university graduate (ideally with a 2nd class honours degree); • Excellent verbal, written and interpersonal communication skills; • Outstanding customer service skills and dedication to providing exceptional customer care; • Must be self-motivator and self-starter; • Focus on quality and customer service; • Exceptional listening and analytical skills; • Solid time management skills; • Must be able to effectively deal with people at all levels inside and outside of the Company; • Creative ability & writing proficiency; • Ability to multitask and successfully operate in a fast paced, team environment; • Must adapt well to change and successfully set and adjust priorities as needed; • Must be proficient with Microsoft Office (intermediate Word, basic Excel);
Benefits
• A competitive salary benchmarked against a peer group. • 25 days holiday per year + your birthday off • Opportunities for progression, development and learning new skills. • Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere • Interbank currency rates on travel money and international transfers. • Hybrid working arrangement where possible.
Apply Now