Junior Community and Consumer Engagement Coordinator - Czech Speaking (London or Czech Republic)

September 6

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Ecolab

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A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services$1. .$1

Safe Food • Clean Water • Abundant Energy • Healthy Environments

10,000+

Description

• A fantastic opportunity to work with one of the world’s most respected brands. • The role of Junior Community and Consumer Engagement Coordinator draws on elements of consumer care & engagement, community management, analytical skills and stakeholder interaction. • You will be confident in your expertise, a hard-working individual and able to think creatively and act decisively. • You will become a part of a social media team who engages, on behalf of our partner, with consumers and online communities through relevant conversations, content & experiences. • This is a fantastic opportunity to start a social media career with iconic brands. • The Junior Community and Consumer Engagement Coordinator role is multi-disciplinary and requires a hands-on, confident approach. • He/She will work across social channels and should be confident engaging with our client’s consumers, managing care related topics on social media and email communication. • You will be responsible to provide two way support communication on issues, including problem prioritization, analysis and resolution of issues. • The result should be a high level of consumer satisfaction. • You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media and email. • You provide professional, courteous, and prompt written support for consumers, liaising with other departments to provide two way communication on issues. • You provide a timely resolution to consumer issues and queries as per agreed ‘rules of engagement’. • You raise critical issues to manager/stakeholders for responses that are not covered by pre-approved knowledge base.

Requirements

• Bachelor’s Degree preferred, though good A-Levels/Baccalaureate considered if work experience is exceptional. • Experience within a social media and/or consumer care role, with consistently high performance & reviews/quality scores/SLA targets met. • Excellent communication skills; Native Czech plus good level of English; Passion for TCCC brands, consumer care and social media.