Team Lead - Academic Success

3 days ago

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Covidence.org

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Reimagining a world shaped by the best evidence possible.

Systematic Review • Evidence-based medicine • health evidence • tech • SaaS

11 - 50

Description

• Lead a team of Account Management specialists to drive customer satisfaction. • Mentor and develop staff while managing account relationships. • Collaborate across teams for training, support, and customer feedback. • Identify at-risk accounts and retention strategies. • Support onboarding and optimize product usage.

Requirements

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers at all levels. • Strong problem-solving and analytical skills, with the ability to identify issues and provide effective solutions. • High level of empathy and a customer-first mindset, with a focus on delivering exceptional value and service. • Proficiency with customer success artefacts and Salesforce. • Strong organizational skills, with the ability to manage multiple accounts and projects simultaneously. • Previous experience working across time zones (sync & async) is highly desirable.

Benefits

• Competitive salaries relevant to your experience level, reviewed twice yearly. • Remote team so you can live and work anywhere as long as you can crossover with your team, and colleagues as needed. • Work week flexibility - full time, part time or explore a flexible arrangement with us that best suits you and us. • Gifted time off between at the end of year. • Support for new parents with 14 weeks paid primary carers leave and 8 weeks paid leave for partners, available after only 6 months tenure. • Access to wellbeing services & programs to support your wellbeing. • An annual knowledge allowance and paid time out so you keep learning and developing. • Monthly home allowance to set up and run your home office.