Customer Success Director
4 days ago
🏢 In-office - London
Description
• Drive customer satisfaction, adoption, and retention. • Understand customers’ core business needs. • Enhance customer success with tailored strategies. • Build relationships with key stakeholders. • Negotiate contract terms and upsell opportunities. • Coordinate cross-functional teams for customer outcomes. • Review customer sentiment and implement improvement strategies. • Serve as thought leader in CPG and e-commerce sectors. • Stay informed about industry trends.
Requirements
• Extensive experience in customer success, account management, or related field in software/SaaS. • Deep knowledge of CPG and e-commerce sectors with proven success track record. • Strong strategic thinking and problem-solving skills. • Excellent communication and interpersonal skills. • Demonstrated commercial acumen in contract negotiation, upselling, and renewals. • Proven leadership skills to inspire and coordinate cross-functional teams. • Data-driven mindset, using metrics for decision-making. • Willingness to travel and engage with customers.
Benefits
• Long-term incentives in the form of company stock options. • Potential discretionary bonuses. • Comprehensive medical, vision, and dental coverage. • Access to a 401(k)-retirement plan. • Short & long-term disability insurance. • Life insurance. • Paid parental leave. • At least 10 paid company holidays. • Unlimited PTO for full-time employees.
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