Products and services for better customer experiences
Airport & Travel Enhancement • Loyalty & Customer Engagement • Travel Insurance • Airport Testing • Airport Lounges
July 27
🏢 In-office - London
Products and services for better customer experiences
Airport & Travel Enhancement • Loyalty & Customer Engagement • Travel Insurance • Airport Testing • Airport Lounges
• Build strong relationships with cross-functional stakeholders, providing high-value solutions while maintaining open communication channels • Gather and document requirements for Salesforce Platform features and capabilities, including scope, effort estimates, and solution design • Consult product managers on breaking down Salesforce projects into releases with epics and features for sprints, highlighting risks and dependencies • Design robust and scalable Salesforce platform solutions that meet business requirements and anticipate future needs. Ensure solutions are optimally integrated with existing enterprise architecture • Lead development and customisation workstreams to deliver complex Salesforce solutions that support all touchpoints of high-end consumer travel journey in CRM, Loyalty Management and Service Cloud • Configure all technical aspects of consumer loyalty program in Loyalty Management • Lead development workstreams for consuming data feeds from various experiences and add-on travel services into core CRM platform focusing ensuring robust integration patterns are following while focusing on data consistency and security • Collaborate with fellow Salesforce technical leaders to continuously optimise platform resiliency and performance, ensuring it effectively manages clients, partners, and retail consumers on a global scale
• Degree in Computer Science, Software Engineering, or a related field • Salesforce Developer Certification, Platform Developer I/II, Salesforce Administrator and any relevant advanced certifications • 6+ years of experience in all aspects of design and implementation of Salesforce CRM, Service and/or Loyalty Management solutions across at least one of the following consumer experience verticals: travel and hospitality (airlines and hotels), retail (shopping mall brands), or financial services (banks) • Proficient in core Salesforce ecosystem (Sales, Service and Loyalty Management) configuration, data modelling and architecture • Proficient in Salesforce basics, Apex, VisualForce, Lightning, RDBMS, and JavaScript for Sales Cloud/Service Cloud • Knowledge of how Salesforce technology supports the technical and operational aspects of client and partner management and enhances the end-consumer experience • Proficient with CI/CD frameworks and tools
Apply Now