carwow
The ultimate car buying and selling experience
New Cars • Car Reviews • Car Chooser • Car Buying • Car Sales
201 - 500
Salesforce Business Analyst
August 17
🔄 Hybrid – London
carwow
The ultimate car buying and selling experience
New Cars • Car Reviews • Car Chooser • Car Buying • Car Sales
201 - 500
Description
• You will play a critical role in transforming our business operations through the power of Salesforce. • You will be a strategic partner, working directly with stakeholders across the organisation to understand their challenges and aspirations. • Your communication and analytical skills will be instrumental in translating these needs into actionable Salesforce solutions. • This role provides an ideal combination of business insight and technical expertise. • You'll have the chance to explore the core operations of our business and apply your Salesforce knowledge to develop and implement creative solutions. • You will become an expert in understanding our business needs. • By conducting interviews, facilitating workshops, and observing users, you will identify pain points, opportunities, and desired features for the Salesforce platform. • After gathering the requirements, you will carefully analyse them to identify any gaps or inconsistencies, ensuring they align with the overall business strategy. • You will work closely with the internal team of Salesforce engineers and administrators to collaboratively design optimal solutions using Salesforce functionalities, configurations, and potential integrations. • Together, you will translate these solutions into clear and concise roadmaps, outlining the implementation phases and timelines. • Analyse business processes and identify opportunities for automation and improvement. • Prepare detailed documentation of business processes and system requirements. • Manage data quality and integrity and configure workflows and automation tools. • You will work hand-in-hand with the development and data teams, ensuring clear communication of requirements and providing ongoing support throughout the implementation process.
Requirements
• Proven experience as a Senior Business Analyst • Driven decision making on business solutions for customer data management including: solution evaluation, workflow mapping, tool consolidation, vendor assessment • Built 2-3 year business solution strategic roadmaps mapped to clear business needs. • Led business analysis on key project with critical business value • Ability to quickly get up to speed and define a problem space and operating model to distil business requirements in a format that can be used to assess solutions and plan enhancements • You are a strategic thinker, being able to think both top down and bottom up. • Ideally, you would have experience working in high paced environments • Excellent communication and presentation skills, whether to the tech team, to other stakeholders or to our leadership team. • Excel at managing stakeholders, whilst also being confident in voicing your own opinions and challenging others. • Experience creating project roadmaps and timelines. • Strong analytical and problem-solving skills. • Proven experience in eliciting, analysing, and documenting business requirements. • Great attitude, keen to learn and an excitement to build something you can be proud of • Process mapping / data modelling / use case modelling • Project management • Salesforce Administrator Certification (preferred but not essential) • Experience with working on Zendesk Sell (preferred but not essential)
Benefits
• Hybrid working • Competitive salary to fund that dream holiday to Bali • Matched pension contributions for a peaceful retirement • Share options - when we thrive, so do you! • Vitality Private Healthcare, for peace of mind, plus eyecare vouchers • Life Assurance for (even more) peace of mind • Monthly coaching sessions with Spill - our mental wellbeing partner • Enhanced holiday package, plus Bank Holidays • 28 days annual leave • 1 day for your wedding • 1 day off when you move house - because moving is hard enough without work! • For your third year anniversary, get 30 days of annual leave per year • For your tenth year anniversary, get 35 days of annual leave per year • Option to buy 3 extra days of holiday per year • Work from abroad for a month • Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies • Bubble childcare support and discounted nanny fees for little ones • The latest tech (Macbook or Surface) to power your gif-sending talents • Up to £500/€550 home office allowance for that massage chair you’ve been talking about • Generous learning and development budget to help you master your craft • Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for • Refer a friend, get paid. Repeat for infinite money • Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
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