Bezos.ai
Better order fulfilment and delivery for small and medium online sellers
ecommerce • fulfilment • logistics • fulfillment • supply chain
11 - 50
Head of Business Operations
June 5
🔄 Hybrid – London
Bezos.ai
Better order fulfilment and delivery for small and medium online sellers
ecommerce • fulfilment • logistics • fulfillment • supply chain
11 - 50
Description
• Operational Leadership: Oversee and manage all aspects of the business operations, including warehouse partners, carriers and customer support • Continuous Improvement: Identify and implement process improvements to enhance efficiency, reduce costs, and ensure high-quality service delivery • Team Management: Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence and continuous improvement. • Performance Metrics: Establish and monitor key performance indicators (KPIs) to track operational success and drive accountability. • Stakeholder Engagement: Maintain strong relationships with internal and external stakeholders, including partners, suppliers, and customers.
Requirements
• 5+ years of experience in Logistics, Operations, E-commerce, Warehouse or related field. • Flexible to travel in the UK (and outside) to visit warehouses • Ability to understand new concepts rapidly and react in a high-energy, fast-paced startup environment • Excellent written and verbal communication and presentation skills • Excellent interpersonal skills and a can-do, never-give-up attitude • Highly organised, ability to complete a high volume of tasks and projects with tight deadlines • Highly analytical, using data to explore problems, identify opportunities and assess benefits and impacts • Nice to haves: Degree in science, engineering or related fields; previous experience in customer support
Benefits
• Competitive compensation package and generous stock options • Flexible working to support families and varying needs. The team is fully remote but meet in person up to once a week when helpful. • Unlimited holidays • Pension scheme • Mental health support through Spill and free Headspace subscription
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