July 24
🏢 In-office - London
• Set the tone and pace for the team through effective, flexible situational leadership • Skilfully delegate and focus efforts on areas that will deliver most business impact • Motivate and galvanise a team towards shared objectives • Facilitate effective and productive team meetings, appraisals and 1:1s • Champion ‘Frequent Fearless Feedback’, creating opportunities for two-way feedback to be given • Set direct reports smart and motivating objectives to support development and progression • Manage resource needs and take lead role in recruitment • Inspire our agency mission by focusing the team on opportunities to create high profile, award worthy work • Direct strategic responses to brief, ensuring clarity of roles and responsibilities through the planning process • Focus team on invention and getting to good ideas • Have oversight of the flow of briefs, deliverables and overall output of team • Set clear goals linked to broader business objectives as part of the team and client strategy • Lead new business opportunities, managing the team, pitch process and deliverables • Play an inclusive and integrated role within the client department • Build strong, influential senior client relationships • Set the benchmark and coach Goodstuff’s gold-standard client servicing principles • Deliver the client roadmap by managing and reacting to challenge and change • Facilitate focused and productive client meetings with clear outcomes • Provide expertise and objective strategic advice • Make informed decisions when resolving client issues • Develop proactive ideas and initiatives • Manage client contracts, scope of work and PRF frameworks ensuring all contractual commitments are being delivered against • Lead from the front, role modelling Goodstuff values. • Inspire a culture of continuous learning and development to support growth and progression. • Seek inventive solutions to problems with a focus on doing the right thing. • Discover and develop a personal ‘And Some’ • Deliver sustainable profitability across a portfolio of clients. • Manage client contracts, scope of work and PRF frameworks ensuring all contractual commitments are being delivered against. • Be agile with commercial planning as part of the delivery of the client strategy. Identity opportunities for Otherstuff growth linked to client business objective. • Ensure team time allocation is in line with commercial agreements set out within client contracts. • Responsible for timely and accurate client forecasting • Accountable for frictionless financial process across the team
• Experience operating at Business Director level across a multitude of disciplines • Exceptional omnichannel capabilities across online and offline media • Must have exceptional knowledge across brand and performance disciplines, with the ideal candidate having full funnel experience • Experience working on growth clients is beneficial, where a deep understanding (or ideally first hand experience of planning and buying) is important • Ideal candidate would have experience in working on key flagship accounts alongside the ability to flex down and support teams in running smaller pieces of business • Excellent client servicing skills with the ability to build effective relationships and positively influence others to drive active advocacy with senior and day to day clients • Entrepreneurial flair to spot opportunities for clients & sell them in • An understanding of measurement and analytics to support planning decisions that meet client business goals • Exceptional leadership skills and ability to flex style • Experience in running and delivering pitches • Demonstrates high levels of emotional intelligence • Authentic, committed and resilient with the ability to work at pace & multi-task • Passionate about inventive ideas and drives forward the agency mission • Create a consistently positive personal impact • Is a clear and concise communicator who listens well • Commercially astute • Demonstrates sound instincts and judgement in ‘doing the right thing’ • Able to think around problems and get to inventive solutions
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