Customer Engagement Specialist

2 days ago

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Putting Enterprise Architecture at the Heart of Your Connected Digital Business

Enterprise Architecture • Enterprise Portfolio Management - EPM • Business Process Management - BPM • ABACUS • TOGAF

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💰 Seed Round on 2014-06

Description

• Develop trusted advisor relationships with clients to maximise the value of our solutions and services, helping to ensure customer renewals. • Identify opportunities for expansions within the existing customer accounts. • Identify and act on opportunities and advise on additional options based on client needs. • Maintain high customer engagement and satisfaction levels through proactive communication and problem-solving. • Advocate for client needs internally and escalate issues as necessary. • Collaborate with cross-functional teams to utilise marketing resources for client education. • Contribute to refining customer success strategies and materials. • Demonstrate proactive initiative and flexibility to support client success.

Requirements

• Experience in account management or customer engagement. • Familiarity working with enterprise customers and executives. • Ability to communicate technology-related issues to business stakeholders and IT professionals. • Proactive team player with innovative ideas to inspire customer loyalty and adoption. • Exceptional verbal, written, presentation, and interpersonal communication skills. • Self-motivated and resilient. • Creative thinker with an innovative approach to problem-solving. • Experience building strong internal and external relationships. • Detail-oriented and analytical. • Eager to get involved in different aspects of Customer Success. • Technical degree preferred. • 1-2 years of experience in a similar position.

Benefits

• Flexible working • 25 days annual leave + bank holidays • 1 day of birthday leave per year • Private Medical Insurance which includes gym membership discount and many other rewards • Pension scheme • Cycle to Work scheme