Asset Living
The Most Trusted Partner in Real Estate
Student Housing • Multifamily • Campus Housing
1001 - 5000
Assistant Community Manager - The Lumen
2 days ago
🏢 In-office - Birmingham
Asset Living
The Most Trusted Partner in Real Estate
Student Housing • Multifamily • Campus Housing
1001 - 5000
Description
• Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently • Responsible for processing and reconciling daily all account receivables • Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions • Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income. • Responsible for posting of all charges to resident and non-current resident accounts; to also include bill back of utilities where applicable • Responsible for all end of the month closing procedures and reporting • Maintain accurate and organized records; auditing resident files to ensure accurate records • Responsible for walking units and posting all move-out charges, statements, and security deposit refunds • Use consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff • Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks • Promote harmony and quality job performance of staff through support and effective leadership • Ensure staff compliance and consistency with Company policies and procedures • Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date • Implement marketing strategies & systems put in place by the annual marketing plan • Deal with resident complaints, concerns, and requests to ensure resident satisfaction • Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.) • Effectively show, lease, and move in prospective residents • Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff • Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours) • Assist with supervision of all business functions related to operations • Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.)