Director, Client Success

June 7

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Aptitude Software

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Where others see complexity, we see possibility.

Specialist finance (CFO office) software • Accounting hubs • calculation engines and sub-ledgers • Finance transformation • Financial insight

501 - 1000

Description

• Lead strategic management efforts for the organization’s key clients, influencing value creation and delivery activities at a senior level • Establish deep relationships with C-level stakeholders to showcase ROI on our solutions • Identify growth opportunities and ensure positive experiences for clients and the organization • Serve as the primary contact between client executives and internal teams • Collaborate with CSMs and Senior CSMs to develop joint success plans • Drive revenue retention and growth within the client base • Mentor team members and provide guidance on effective CS strategies • Specialize in key verticals to offer SME-level consultancy to clients

Requirements

• 5+ years in a senior client facing role within a SaaS organisation, preferably within the financial technology sector • Demonstrable success in delivering against value orientated objectives for enterprise clients • Demonstrable success in ensuring commercial profitability and driving growth of enterprise clients • Best-in-class communication and relationship management skills; able to adjust approach to senior and junior stakeholders, make the complex clear and demonstrate value in every engagement • Customer centric attitude; able to work collaboratively with global teams across our business and with our strategic industry partners to foster a culture of customer success at our core

Benefits

• ShareSave scheme - ability to purchase company shares on preferential terms • Private healthcare and Health Cashplan • Access to dental insurance • Income protection and group life insurance • Flexible / hybrid working options