AppZen
Our patented AI software is purpose-built for finance to deliver autonomous AP and expense audit for modern teams.
Artificial Intelligence • Finance AI • Expense Audit • Autonomous AP • Mastermind
201 - 500
Enterprise Customer Success Manager - EMEA
July 18
🏢 In-office - London
AppZen
Our patented AI software is purpose-built for finance to deliver autonomous AP and expense audit for modern teams.
Artificial Intelligence • Finance AI • Expense Audit • Autonomous AP • Mastermind
201 - 500
Description
• Creating a smooth transition from sales for new customers, and aligning with the customer’s executive sponsor during implementation; overseeing key milestones during implementation in partnership with Implementation Success Manager (ISM) • Post go-live, conducting cadence calls to monitor and assess program health, along with project-managing the adoption of new/existing features & functionality • Regularly analyzing and communicating business value to customer executives and their teams, typically in the form of Business Reviews • Partnering with sales to identify opportunities to increase customer value–resulting in upsell/cross-sell/expansion.
Requirements
• 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions • Humble and friendly personality with an open and honest communication style • Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI • Exceptional presentation skills to engage Director/VP/C-level stakeholders • Ability to understand our business applications quickly with little hands-on training • Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws • Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight.
Benefits
• Competitive salary package and bonus or variable incentive pay • Comprehensive medical, dental, vision and life insurance benefits • Paid parental leave for eligible employees • Pension Plan • 28 Days Paid Leave • Sick Pay and Income Protection • Lots of office perks like snacks, happy hours, company events * These benefits are only applicable to full time employees
Apply Now