eCommerce Operations Specialist - Manager

May 29, 2023

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Description

• Manage all aspects of eCommerce operations website across clients' journeys and experiences. • Develop the necessary sales and marketing strategies, and execute them. • Implement the right tools, software, and technologies for effective website eCommerce operations. • Ensure day-to-day website's (Shopify) operations and platform are running smoothly from technical aspects including site navigation, content development, checkout funnel, and promotional campaigns (CMS blocks, Customer Journey, bounce rate, product/merchandise assortments, others). • Develop and manage dashboards, reporting structure, OKRs, KPIs, SOPs, Metrics, and Compliance standards. • Automate all aspects of the website and eCommerce operations using all the necessary tools, APIs, and plugins. • Anticipate the risk factors across the operations, and build business sustainable plans (business continuity management). • Elevate the business profitability based on the set goals and objectives using all necessary marketing and branding aspects including social media, SEO, and others. • Analyze metrics and data, marketing reports and results, and profit margins. • Manage inventories, refunds, customer support, and pricing. • Manage and develop processes, procedures, and policies, and make sure that they are up to date and meet international standards and requirements.

Requirements

• Minimum of 5 years of experience within eCommerce Operations. • Fluent in English (speaking, writing, and reading). • Good experience with supply chain, procurement, logistics, and warehouse management. • Experience in the business-to-consumer (B2C) digital retail market within the eCommerce space. • Agile, and ability to work in a face-paced working environment. • Startup experience is a big plus. • Experience in managing stakeholders, client relations, and vendor management. • Excellent communication and presentation skills, time management, and ability to multitask. • Good with Project management, reporting, data analysis, and dashboard management. • Able to work within the EU timezone.

Benefits

• Interesting, challenging, fast-growing projects • Strong and open-minded, transparent team • An environment that will push you to grow and evolve • Freedom to make decisions (and fails!) • Fully remote team, flexible times (according to clients or team needs) • Non-corporate, ever-evolving environment • Results and solutions-oriented environment