Aabyss
We help business leaders make informed decisions by simplifying technology, to support their growth.
Managed Services • Office 365 • Business Resilience • Productivity Increase • IT Support
11 - 50
2nd Line IT Support Engineer
September 12
🏢 In-office - Liverpool
Aabyss
We help business leaders make informed decisions by simplifying technology, to support their growth.
Managed Services • Office 365 • Business Resilience • Productivity Increase • IT Support
11 - 50
Description
• Provide technical support to clients via phone, email, and chat by following the Aabyss documented processes. • Troubleshoot and resolve technical issues • Escalate issues to 3rd Line Support when necessary • Document technical issues and resolutions • Provide excellent customer service • Attend site when required (company van provided)
Requirements
• 2+ years’ experience as an Engineer providing IT support • Drivers Licence • Must live in a commutable location to Liverpool L24 • Ability to communicate well with non-technical customers, vendors, non-technical end users and colleagues. • Knowledge, understanding and experience in the following areas: • Windows and Mac operating systems • Microsoft 365 • Active Directory, Azure AD • Computer hardware • Networking concepts and protocols • Desirable: • Knowledge, understanding and experience in the following areas or products, will aid in the transition, however training will be provided where required: • Autotask PSA • Datto RMM • IT Glue
Benefits
• 25 days holiday plus bank holidays • Company profit share • Private medical insurance • Company contributory pension scheme • Cycle2Work scheme • Free onsite parking
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