Account Manager, Social Media

August 23

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1000heads

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A Social Transformation™ Company

Word of Mouth • Social Media • Listening & Understanding • Engaging

51 - 200

💰 Private Equity Round on 2019-07

Description

• Consistently developing innovative and creative ideas and solutions for client campaigns • Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations • Developing a clear understanding of your clients’ brand(s), category and customers • Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity • Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary • Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client • Working with Project Managers to develop effective project plans and project specification documents • Producing accurate costs estimates, and ensuring they are signed off by Account Director and the client before work proceeds • Ensuring all billing is completed on time • Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure • Assisting with the production of client reviews with senior clients • Overseeing and owning the overall quality of the final deliverables on projects that you manage • Ensuring your Account Director and / or Creative Director signs off all briefs and attends important project meetings • Maintaining a central file of essential client information

Requirements

• 2-4 years account handling or client facing project management experience ideally within a creative environment • Strong understanding of social media & digital and its impact on global brands - in particular organic social media • Agency or related experience essential • Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget • The ability to analyse and resolve problems quickly and effectively • Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity • Must have strong listening skills • Excellent organisational and time management skills • The ability to work under pressure whilst keeping an eye for detail • Excellent written and verbal communication skills • Proficient in using Microsoft Office, in particular Word, Excel PowerPoint & Visio • Marketing or media related degree or equivalent experience

Benefits

• Additional holiday day for each year of service, up to 25 days • Additional festive shutdown period between Christmas and New Years period • Subsidised gym membership • Private Medical Cover • Company Pension Scheme • Personal development fund • Cycle to work scheme • Regular company socials/away days, free Monday breakfasts and Friday drinks • Flexible working, hybrid 1-2 office days per week #LI-Hybrid • Plus other cool perks