A Social Transformation™ Company
Word of Mouth • Social Media • Listening & Understanding • Engaging
August 23
🔄 Hybrid – London
A Social Transformation™ Company
Word of Mouth • Social Media • Listening & Understanding • Engaging
• To manage several major global accounts and develop both existing and new client relationships. • Developing innovative and creative ideas and solutions for client campaigns • Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations; understand their brand(s) and customers • Maximising revenue from client • Presenting to clients and attending client meetings and partner meetings and events • Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity • Manage client reviews with senior clients • Managing a team to deliver effective performance from all levels • Creating project briefs; brief and work with members of the wider team to develop an idea; presenting and selling that idea to the client • Creating project plans and project specification documents • Producing accurate costs estimates, and ensures they are signed off by the client before work proceeds • Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure • Ensuring all billing is completed on time • Ensuring campaigns are efficiently delivered to exceptional standards, on time and in budget • Working with partner agencies when delivering work as part of a wider campaign • Working with Finance to ensure invoices are paid on time • Keeping up to date with time sheets and expenses claims • The overall quality of the final deliverable on projects that you manage
• Excellent knowledge of social media, social-first and digital; how it works and the extent to which consumer conversation impacts major brands • A strong background of account management within a digital & Social Media agency environment essential • Experience of working with blue chip organisations and of managing an international client base • Experience managing a team effectively to achieve results from all levels • Able to effectively manage client relationships while delivering projects to the highest standard, on time and to budget • The ability to analyse and resolve problems quickly and effectively • Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity • Excellent written and verbal communication skills • Excellent organisational and time management skills • The ability to work under pressure whilst keeping an eye for detail • Flexibility to travel internationally, once restrictions are lifted • Analytical and creative thinker • Proficient in using Microsoft Office, in particular Word, Excel and PowerPoint • Marketing or media related degree or equivalent experience.
• Additional holiday day for each year of service, up to 25 days • Additional festive shutdown period between Christmas and New Years period • Subsidised gym membership • Private Medical Cover • Company Pension Scheme • Personal development fund • Cycle to work scheme • Regular company socials/away days, free Monday breakfasts and Friday drinks • Flexible working, hybrid 1-2 office days per week #LI-Hybrid • Plus other cool perks
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